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Frequently Asked Questions
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I. General Questions
1. Why should I
choose Forever a Treasure
LLC?
2. What forms of media
does your company transfer to CD, DVD and BluRay Discs?
3. Do you convert
movie films to DVD or BluRay Disc?
4. Why transfer my memories
to digital format? Why CDs, DVDs and BluRay Discs?
5. Why not do this all
myself?
II. Schools, Clubs,
Athletics, Organizations, etc. Questions
1. What
forms of media do you accept for this type of order?
2. How
much information may fit on the DVD?
3. Will
all the media my organization submits be included in the DVD?
4. Do
you add titles and effects to my DVD project?
5.
How long does it take for you to process an order from an organization?
6. Do I
get a test copy to approve of before you begin duplicating our DVDs?
7. Once
I receive my completed DVDs, is our organization allowed to sell them?
III. Video
Tape Questions
1. Can you repair tapes before converting
them?
2. Do you support both NTSC and
PAL video tapes?
3. Do you convert copyright
material?
4. Do you accept mature
or offensive content?
5. Do you offer video
restoration services?
6. Can you put more than
one Video tape on one DVD or BluRay Disc?
7. Do you include chapter breaks in the
DVDs and BluRay Discs?
8. Will the DVDs and BluRay Discs that you make be compatible with my player?
IV. Audio Cassette Tape Questions
1. Can you repair
audio cassette tapes before converting
them?
2. Do you convert copyright
material?
3. Do you
accept mature or offensive content?
4. Do you offer
audio
restoration services?
5. Can you put more than
one audio cassette tape on one CD?
6. Do you include
tracks in the
CDs?
7. Will the
CDs that you make be compatible with my player?
V. Photo, Photo
Album, Slide, Negative, and Digital Picture Questions
1. Are my
photos,
slides and negatives cleaned before you scan them?
2. Do you also process
slides in magazines, carousels, or protective slide display pages?
3. I keep hearing you
mention DPI. Exactly what is DPI?
4. Which is best for
scanning; photos, slides, or negatives?
5. My photos are in photo
albums, will you accept these?
6. Digital ICE...
What is that?
7. How will my
photos, slides, and negatives be
organized on the Data DVD?
8. Once my
photos, slides, and negatives are scanned do
you do any additional work to them?
9. How big can I enlarge/reprint my
photos, slides, and negatives?
10. Will I be able to view my images on
my DVD player?
VI. Ordering Questions
1. Do you have a
storefront? Can I bring my memories to you in person?
2. I live outside the
U.S. can you transfer my memories?
3. How do I
place an order?
4. Can I make changes to my order
after placing one?
5. Can I place all my
memories in one box? Or do video tapes go in one box, photos in another, etc?
6. Do you have special
pricing for large orders?
7. Do you have a rush service?
8. How much do your services cost?
9. How does your payment
system work?
10. I am a little worried about shipping my
memories, is it safe?
11. How should I package my
media
for shipping?
12. How long does it take to process my
order?
13.
How do you return my completed order?
14. How much do you
charge for return shipping?
15. Once I receive my
memories transferred to CD, DVD and BluRay Discs, can I order more copies? Is it too late?
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I. General Questions
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1. Why should I
choose Forever a Treasure
LLC?
Forever a Treasure LLC brings a world of
knowledge and passion to transferring and restoring your precious family
memories. We are also experienced in large group and organization orders. We offer Video
Tape, Audio Cassette Tape, Photos, Photo Albums, Framed Pictures, Slides, Negatives,
and Digital Pictures services. We offer easy flat rate pricing with no hidden charges or fees. You will find time and time again that we have the
best product for the price. Hands down!
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2. What forms of media
does your company transfer to CD, DVD and BluRay Discs?
A. For
Video we accept: VHS-C
Camcorder Tape, SVHS-C Camcorder Tape,
Video 8 Camcorder Tape,
HI 8 Camcorder Tape,
Digital 8 Camcorder Tape,
MiniDV Camcorder Tape,
DVCAM Tape, Betamax Type II
and III Tape, VHS Tape, and
SVHS Tapes.
B.
For Photos we accept: Photos up to
8.5" X 11", Slides, Negatives, and Digital Pictures.
C..
For Audio Tapes we accept: Standard Consumer
Compact Cassette Tapes.
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3. Do you convert
movie films to DVD or BluRay Disc?
Coming soon!
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4. Why transfer my memories
to digital format? Why CDs, DVDs and BluRay Discs?
Your memories are priceless. You probably
have hundreds of Video Tapes, Audio Cassette Tapes, Photos, Slides, Negatives,
and Digital Pictures, collected through the years. Unfortunately video and audio quality begins
to fade immediately and fades even more every time you press "play" on your VCR
or cassette player.
Digitizing your memories allows for easy access and viewing on your computer,
CD, DVD, and BluRay Disc players. By converting
these precious memories to digital format, you can protect them, purchase
multiple copies to send to friends and relatives, and finally feel a sense of
relief that your memories will be enjoyed for many more generations to come.
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5. Why not do this all
myself?
Transferring your precious memories is no
simple task. Buying Department store equipment and using dirt cheap software is
not going to cut it. You will soon realize that this project is over your head!
Forever a Treasure LLC is here to help. We have machines and software that run in the 10s of thousands of dollars. We
have experience restoring and fine tuning photos and videos to look and sound
their best. In the end you will save time, money, and a couple of frustrating
moments if you decide to hire our services. We are here to make sure you are
completely satisfied with your order.
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II. Schools, Clubs,
Athletics, Organizations, etc. Questions
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1. What forms of media do you accept for
this type of order?
We accept many different forms
of video tapes and
photographs.
A. For
Video we accept:
VHS-C Camcorder Tape,
SVHS-C Camcorder Tape, Video
8 Camcorder Tape, HI 8
Camcorder Tape, Digital 8
Camcorder Tape, MiniDV
Camcorder Tape, DVCAM Tape,
Betamax Type II and III Tape,
VHS Tape, and
SVHS Tapes.
B. For
Photos we accept: Photos up to 8 1/2" X 11",
Slides, Negatives, and Digital Pictures.
All the above mentioned
formats, and a combination thereof, can be imported into your DVDs.
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2. How much information may fit on the
DVD?
This is dependant on whether you
organization orders Single,
Dual,
Triple or Quad DVD
cases. Here is a breakdown on media capacity for each product:
A.
Single DVD Case holds 2 hours of
video and/or 100 pictures maximum.
B.
Dual DVD Case holds 4 hours of
video and/or 200 pictures maximum.
C.
Triple DVD Case holds 6 hours of
video and/or 300 pictures maximum.
D.
Quad DVD Case holds 8 hours of
video and/or 400 pictures maximum.
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3. Will all the media my organization
submits be included in the DVD?
We want your DVD project to contain the
best possible quality and content. Make sure to send us the best
media possible.
Inappropriate, out of focus, underexposed,
etc. material will not be included in final product.
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4. Do you add titles and effects to my
DVD project?
All your videos and slideshows will
contain appropriate titles and effects. Make sure to label all your
videos, photos, etc. following our
Packaging
Instructions, for optimum results.
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5. How long does it take for you
to process an order from an organization?
Depending on the time of year, the time
to complete your order may vary. Normally anywhere from 2-3 weeks is
normal. If needed, we have a rush
order service that guarantees a
one week turnaround of your entire order.
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6. Do I get a test copy to approve of
before you begin duplicating our DVDs?
Absolutely! As soon as we finish your
DVD, we will send you a sample copy for you to check, approve, or
indicate corrections to be made
before duplication begins. This assures us that
you are happy with your DVD before we begin making copies. And yes,
you can keep the sample DVD for free!
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7. Once I receive my completed DVDs, is
our organization allowed to sell them?
Yes. At our low prices, we believe that
your DVDs can be an excellent fund raiser for your organization. Go
for it!
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III. Video
Tape Questions
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1. Can you repair tapes before converting
them?
This is a feature we are looking
to adding to our list of services in the near future. At this time, however, we only accept tapes that can be played
without any physical or mechanical problems. There are other companies that
specialize in this form of repair.
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2. Do you support both NTSC and
PAL video tapes?
At this time we only support NTSC tapes. PAL
tapes will be supported soon. The following countries use NTSC format:
USA, Canada, Mexico,
Central America, The Caribbean, The Philippines and Japan
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3. Do you convert copyright
material?
We do not convert copyright material for any
reason. Only the owners of the original material may hire our services.
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4. Do you accept mature
or offensive content?
We do not accept
mature/adult or offensive content.
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5. Do you offer video
restoration services?
Absolutely! That is one of the most
important characteristic that sets us apart from other companies. Please read
our
Video Tapes Transferred to DVD page in our
Services menu for detailed information. We
also enhance the quality of HD video in
order to achieve optimum results.
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6. Can you put more than
one Video tape on one DVD or BluRay Disc?
At this time, however, we transfer 1 tape to 1 DVD or 1 Tape
to one BluRay Disc at a
time.
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7. Do you include chapter breaks in the
DVDs and BluRay Discs?
Yes. Chapter points will be
created for every 3-5 minutes of your video for easier navigation.
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8. Will the DVDs and BluRay Discs that you make be compatible with my player?
We use the most compatible
DVD-Rs and BD-Rs in the market. If your DVD / BluRay Disc player was made
after 2001, there is a 95% certainty that our discs will work on your player. We
have yet to receive any calls from our customers about this.
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IV. Audio Cassette
Tape Questions
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1. Can you repair
audio cassette tapes before converting
them?
This is a feature we are looking
to adding to our list of services in the near future. At this time, however, we only accept tapes that can be played
without any physical or mechanical problems. There are other companies that
specialize in this form of repair.
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2. Do you convert copyright
material?
We do not convert copyright material for any
reason. Only the owners of the original material may hire our services.
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3. Do you accept mature
or offensive content?
We do not accept
mature/adult or offensive content.
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4. Do you offer
audio restoration services?
Absolutely! That is one of the most
important characteristic that sets us apart from other companies. Please read
our
Audio Tapes Transferred to DVD page in our
Services menu for detailed information.
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5. Can you put more than
one audio cassette tape on one CD?
At this time, however, we only transfer 1 tape to 1 CD at a
time.
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6. Do you include
tracks in the
CDs?
Yes. If your tape includes different
recordings or obvious varying selections, we will separate the contents into
different Tracks on the CD.
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7.
Will the CDs that you make be compatible with my player?
We use the most compatible
CD-Rs in the market. If your CD player was made
after 2001, there is a 95% certainty that our discs will work on your player. We
have yet to receive any calls from our customers about this.
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V. Photo, Photo
Album, Slide,
Negative, and Digital Picture Questions
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1. Are my
photos,
slides and negatives cleaned before you scan them?
Each Printed Picture, Slide, and Negative
is examined before scanning. Our scanners contain Digital ICE technology
which is quite remarkable at removing dust and minor scratches during scanning.
At times, we air dust them to remove heavy dust and small misc.
particles. Some photos require professional cleaning solutions that we use from
time to time.
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2. Do you also process
slides in magazines, carousels, or protective slide display pages?
Yes any of these forms are acceptable. After
processing, however, we can not guarantee that your slides will be returned in
the same order as we received them.
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3. I keep hearing you
mention DPI. Exactly what is DPI?
DPI (dots per inch) is the term used to
refer to the number of pixels per inch a digital picture contains. The higher
the DPI usually results in a higher quality image.
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4. Which is best for
scanning; photos, slides, or negatives?
For most situations, negatives are the best
format to scan. The scanning of negatives produces a much better final result
that other formats time after time.
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5. My photos are in photo
albums, will you accept these?
Absolutely! We can process photo albums as
well. We will scan each photo and return them into the pages of your album
in the same manner in which we received them.
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6. Digital ICE...
What is that?
Digital ICE is a technology that allows
scanners to automatically identify and remove dust marks and minor scratches.
Digital ICE performs the scan of the film with Infra-red (IR) light.
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7. How will my
photos, slides, and negatives be
organized on the Data DVD?
Your images will be stored as jpeg files on
a Data DVD. You can then insert your Data DVD to view your images on your computer.
Your pictures will be organized in folders using the names you have labeled on
your Ziploc bags and envelopes. For example,
if you have an envelope of photos labeled: "Beth's Wedding", we will create a
folder on your disc called "Beth's Wedding." Data DVDs are compatible with any computer
regardless of format, PC, Mac, Unix, etc.
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8. Once my
photos, slides, and negatives are scanned do
you do any additional work to them?
Yes. We will manually rotate your photos, slides, and negatives and crop any black border left after the
scanning process. In addition, we will color correct, contrast adjust, and
remove any further dust or scratch found manually using Photoshop. All these
services are included at no additional cost to you.
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9. How big
can I enlarge/reprint my photos, slides, and negatives?
We scan your photos at 600DPI
(Dots per inch). With this resolution, you can reprint any photo anywhere from
2-3 times the size of the original.
With 1200-3000DPI (dots per inch) scans for slides and negatives, depending on size, you can print these to
about 5 or 6 times their original size! Depending on the
quality of the original image, you
might even be able to print larger sizes than those mentioned above.
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10. Will I be able to view my images on
my DVD player?
In order for you to view your images on
your DVD player, you must order the
Personal/Family Slideshow Creation Service on DVD or BluRay Disc
service for your images.
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VI. Ordering Questions
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1. Do you have a
storefront? Can I bring my memories to you in person?
Ordering and processing of your memories
must be done online and through mail at this time. Simply follow the directions
on our
Order and
Packaging
Instructions
pages.
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2. I live outside the
U.S. can you transfer my memories?
Yes!
If sending videos, make sure they are in
NTSC format only. The following countries use NTSC format:
USA, Canada, Mexico,
Central America, The Caribbean, The Philippines and Japan
Photos, slides, negatives, and Digital Pictures may be from any country.
Place an
Order today!
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3. How do I
place an order?
All orders must be done online on our
Order page. We have an easy system set up
for our out of area customers on our
Order page.
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4. Can I make changes to my order
after placing one?
After placing an order, you must email
us to cancel the order.
After that, simply submit a new
Order.
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5. Can I place all my
memories in one box? Or do video tapes go in one box, photos in another, etc?
Sure, there's no need for separate bags or
boxes unlike some of our competitors. Make sure to read our
Packaging
Instructions
for detailed step-by-step instructions.
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6. Do you have special
pricing for large orders?
Yes! Schools, Clubs,
Athletics, Organizations, etc. check out our
Pricing page for detailed pricing.
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7. Do you have a rush service?
Yes!
A. Schools,
Clubs, Athletics, Organizations, etc. Order: Anywhere from
2-3 weeks is normal. If needed, we have a rush
order service that guarantees a 1 week
turnaround of your entire order. Visit our
Pricing
page for more information.
B.
Personal/Family Memories Order: All
personal/family orders are normally processed in
1-2 weeks. If needed, we have a
rush order
service that guarantees 1 week turnaround of your entire order.
Visit our
Pricing
page for more information.
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8. How much do your services cost?
Please visit our
Pricing page for detailed pricing.
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9. How does your payment
system work?
Miami-Dade County Residents may make payments through
Cash, Paypal Account, Mastercard, Visa, American Express, or Discover
card at our office. Out of area
customers may pay using Paypal Account,
Mastercard, Visa, American Express, or Discover card using our
Order page.
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10. I am a little worried about shipping my
memories, is it safe?
For our out of area customers,
99% of the time, shipping your
products with carriers such as USPS, UPS, and FedEx leads to peace of mind. We recommend that
you also add insurance and tracking service for your box(es) for added safety.
Once we complete your order, we will ship your memories and new DVD(s) / BluRay Discs with
insurance and free return shipping! We will also send you tracking information
of your package.
Once we receive your package, we take great care in the
handling of your memories. As mentioned in our
About Us page of our website, we began
this company by preserving our own memories. We know exactly how you feel about
the safe handling of your memories and once in our hands, we will treat them
with the outmost care and delicacy.
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11. How should I package my
media
for shipping?
Please read our
Packaging
Instructions
for more information.
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12. How long does it take to process my
order?
A. Schools,
Clubs, Athletics, Organizations, etc. Order: Anywhere from
2-3 weeks is normal. If needed, we have a rush
order service that guarantees a 1 week
turnaround of your entire order. Visit our
Pricing
page for more information.
B.
Personal/Family Memories Order: All
personal/family orders are normally processed in
1-2 weeks. If needed, we have a
rush order
service that guarantees 1 week turnaround of your entire order.
Visit our
Pricing
page for more information.
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13.
How do you return to me my completed order?
We return all your memories you in their
original packaging alongside your new CDs, DVDs, BluRay Discs. We will try
to fit it all in one box, but it may be possible that we may send your memories
alongside your CDs, DVDs, BluRay Discs in different boxes. We will email you tracking #s for
one or multiple boxes.
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14. How much do you
charge for return shipping?
Free Return Shipping!
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15. Once I receive my
memories transferred to CD, DVD and BluRay Discs, can I order more copies? Is it too
late?
We make ordering copies easy.
Simply contact us to process an extra copy order. After informing us of your required copies,
we will then give you a new total order amount. At this point you must send us
payment. This time, however, you do not have to ship any of your media! Once
we receive your payment, we will begin making your copies. We keep backup copies
of all our client's orders in order to expedite copy requests.
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